{"id":29184,"date":"2026-05-13T11:17:39","date_gmt":"2026-05-13T11:17:39","guid":{"rendered":"https:\/\/toptanasmayapragi.com\/?page_id=29184"},"modified":"2026-05-13T11:17:46","modified_gmt":"2026-05-13T11:17:46","slug":"iade-ve-odeme-politikasi","status":"publish","type":"page","link":"https:\/\/toptanasmayapragi.com\/en\/iade-ve-odeme-politikasi\/","title":{"rendered":"\u0130ade ve \u00d6deme Politikas\u0131"},"content":{"rendered":"

Sofrala<\/strong> olarak, \u00fcretim band\u0131m\u0131zdan \u00e7\u0131kan birinci s\u0131n\u0131f Erbaa Narince asma yapraklar\u0131n\u0131 i\u015fletmenize ve sofralar\u0131n\u0131za en g\u00fcvenli \u015fekilde ula\u015ft\u0131rmay\u0131 hedefliyoruz. Sat\u0131n alma deneyiminizin her a\u015famas\u0131nda \u015feffafl\u0131\u011f\u0131 sa\u011flamak amac\u0131yla, toptan ve perakende sipari\u015fleriniz i\u00e7in ge\u00e7erli olan \u00f6deme ve iade ko\u015fullar\u0131m\u0131z a\u015fa\u011f\u0131da detayland\u0131r\u0131lm\u0131\u015ft\u0131r.<\/p>\n\n\n\n

<\/div>\n\n\n\n

1. \u00d6deme Politikas\u0131<\/h2>\n\n\n\n

M\u00fc\u015fteri gruplar\u0131m\u0131z\u0131n (B2B ve B2C) farkl\u0131 dinamiklere sahip oldu\u011funun bilinciyle, \u00f6deme s\u00fcre\u00e7lerimizde esneklik ve maksimum g\u00fcvenlik sunuyoruz.<\/p>\n\n\n\n

1.1. Perakende (Ev T\u00fcketimi) \u00d6demeleri<\/h3>\n\n\n\n

Web sitemiz \u00fczerinden 500 gr ile 3 kg aras\u0131ndaki pet ambalajl\u0131 \u00fcr\u00fcnler i\u00e7in verece\u011finiz perakende sipari\u015flerde a\u015fa\u011f\u0131daki y\u00f6ntemleri kullanabilirsiniz:<\/p>\n\n\n\n

    \n
  • Kredi\/Banka Kart\u0131 ile \u00d6deme:<\/strong> Sitemizdeki t\u00fcm kredi kart\u0131 i\u015flemleri 256-bit SSL sertifikas\u0131 ve 3D Secure (G\u00fcvenli \u00d6deme) altyap\u0131s\u0131 ile ger\u00e7ekle\u015ftirilir. Kart bilgileriniz Sofrala altyap\u0131s\u0131nda kesinlikle saklanmaz, do\u011frudan BDDK lisansl\u0131 \u00f6deme kurulu\u015funa iletilir.<\/li>\n\n\n\n
  • Havale \/ EFT:<\/strong> Sipari\u015f onay ekran\u0131nda kar\u015f\u0131n\u0131za \u00e7\u0131kacak olan kurumsal banka hesaplar\u0131m\u0131za Havale veya EFT yapabilirsiniz. A\u00e7\u0131klama k\u0131sm\u0131na “Sipari\u015f Numaran\u0131z\u0131” yazman\u0131z, sipari\u015finizin ayn\u0131 g\u00fcn kargoya verilmesini h\u0131zland\u0131racakt\u0131r.<\/li>\n<\/ul>\n\n\n\n

    1.2. Toptan (Kurumsal \/ B2B) \u00d6demeler<\/h3>\n\n\n\n

    10 kg kova, 50 kg ve 100 kg end\u00fcstriyel varil gibi y\u00fcksek tonajl\u0131 toptan sipari\u015fler, standart e-ticaret sepetinden ziyade kurumsal anla\u015fma zemininde y\u00fcr\u00fct\u00fcl\u00fcr:<\/p>\n\n\n\n

      \n
    • Proforma Fatura ve Havale\/EFT:<\/strong> B2B ileti\u015fim formumuz \u00fczerinden onaylanan fiyat teklifi sonras\u0131, i\u015fletmenize resmi Proforma Fatura iletilir. \u00d6demeler kurumsal banka hesaplar\u0131m\u0131za Havale\/EFT yoluyla ger\u00e7ekle\u015ftirilir.<\/li>\n\n\n\n
    • Kurumsal Vade ve S\u00f6zle\u015fmeli \u00d6deme:<\/strong> D\u00fczenli al\u0131m yapan zincir restoranlar, HORECA i\u015fletmeleri ve ihracat\u00e7\u0131lar ile yap\u0131lan y\u0131ll\u0131k tedarik s\u00f6zle\u015fmelerinde, taraflarca belirlenen \u00f6zel \u00f6deme vadeleri ve ko\u015fullar\u0131 ge\u00e7erli olur.<\/li>\n<\/ul>\n\n\n\n
      <\/div>\n\n\n\n

      2. \u0130ade ve De\u011fi\u015fim Politikas\u0131<\/h2>\n\n\n\n

      Salamura asma yapra\u011f\u0131, do\u011fas\u0131 gere\u011fi T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun kapsam\u0131nda “\u00e7abuk bozulabilen veya son kullanma tarihi ge\u00e7me ihtimali olan g\u0131da maddeleri”<\/strong> stat\u00fcs\u00fcndedir. Hijyen ve sa\u011fl\u0131k kurallar\u0131 gere\u011fi iade \u015fartlar\u0131 belirli kurallara ba\u011flanm\u0131\u015ft\u0131r.<\/p>\n\n\n\n

      2.1. Perakende (B2C) \u0130ade \u015eartlar\u0131<\/h3>\n\n\n\n
        \n
      • Cayma Hakk\u0131 \u0130stisnas\u0131:<\/strong> G\u0131da g\u00fcvenli\u011fi standartlar\u0131m\u0131z gere\u011fi; ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f, koruma band\u0131 y\u0131rt\u0131lm\u0131\u015f, hava alm\u0131\u015f veya saklama ko\u015fullar\u0131na (serin ve g\u00fcne\u015f g\u00f6rmeyen ortam) uyulmam\u0131\u015f \u00fcr\u00fcnlerin iadesi ve de\u011fi\u015fimi yasal olarak m\u00fcmk\u00fcn de\u011fildir.<\/li>\n\n\n\n
      • Kargo Hasar\u0131:<\/strong> Sipari\u015finiz size ula\u015ft\u0131\u011f\u0131nda kargo paketinde veya \u00fcr\u00fcn ambalaj\u0131nda ezilme, patlama veya s\u0131z\u0131nt\u0131 fark ederseniz, paketi teslim almadan kargo g\u00f6revlisine “Hasar Tespit Tutana\u011f\u0131”<\/strong> tutturman\u0131z zorunludur. Tutanak tutulan \u00fcr\u00fcnlerin yenisi derhal ve \u00fccretsiz olarak taraf\u0131n\u0131za g\u00f6nderilir veya \u00fccret iadesi yap\u0131l\u0131r.<\/li>\n\n\n\n
      • Kusurlu \u00dcr\u00fcn:<\/strong> Kargo paketinde sorun olmamas\u0131na ra\u011fmen ambalaj\u0131 a\u00e7t\u0131\u011f\u0131n\u0131zda \u00fcretim kaynakl\u0131 bir kusur (yanl\u0131\u015f gramaj vb.) tespit ederseniz, teslimat tarihinden itibaren 3 g\u00fcn<\/strong> i\u00e7erisinde m\u00fc\u015fteri hizmetlerimizle ileti\u015fime ge\u00e7erek iade veya de\u011fi\u015fim talep edebilirsiniz.<\/li>\n<\/ul>\n\n\n\n

        2.2. Toptan (B2B) \u0130ade ve Fire \u015eartlar\u0131<\/h3>\n\n\n\n

        End\u00fcstriyel sat\u0131n almalarda operasyonel g\u00fcvenli\u011fi sa\u011flamak ad\u0131na iade s\u00fcre\u00e7leri standart s\u00f6zle\u015fmelere tabidir:<\/p>\n\n\n\n

          \n
        • Numune S\u00fcreci:<\/strong> Y\u00fcksek tonajl\u0131 al\u0131mlar \u00f6ncesi, i\u015fletmelere kalite ve kalibrasyon onay\u0131 i\u00e7in numune g\u00f6nderimi sa\u011flan\u0131r. Numunesi onaylanarak sevk edilen paletli sipari\u015flerde “keyfi iade” kabul edilmemektedir.<\/li>\n\n\n\n
        • Spesifikasyon D\u0131\u015f\u0131 Durumlar:<\/strong> Teslim edilen varil veya kovalar\u0131n, taahh\u00fct edilen teknik spesifikasyonlara (\u00f6rne\u011fin; %10 salamura tuz oran\u0131n\u0131n tutmamas\u0131, u\u00e7 yaprak kalibrasyonu d\u0131\u015f\u0131nda a\u015f\u0131r\u0131 damarl\u0131 yaprak \u00e7\u0131kmas\u0131 vb.) uymad\u0131\u011f\u0131 resmi olarak tespit edilirse, s\u00f6z konusu parti iade al\u0131n\u0131r veya bedelsiz yeni parti ile de\u011fi\u015ftirilir.<\/li>\n\n\n\n
        • Kontrol S\u00fcresi:<\/strong> Toptan al\u0131c\u0131, mal\u0131 teslim ald\u0131ktan sonra makul s\u00fcre i\u00e7erisinde (aksi s\u00f6zle\u015fmede belirtilmedik\u00e7e en ge\u00e7 7 i\u015f g\u00fcn\u00fc) kalite kontrol\u00fcn\u00fc yapmakla ve olas\u0131 ayk\u0131r\u0131l\u0131klar\u0131 Sofrala yetkililerine yaz\u0131l\u0131 olarak bildirmekle y\u00fck\u00fcml\u00fcd\u00fcr.<\/li>\n<\/ul>\n\n\n\n

          2.3. \u0130ade ve Geri \u00d6deme S\u00fcreci Nas\u0131l \u0130\u015fler?<\/h3>\n\n\n\n
            \n
          1. Talep Olu\u015fturma:<\/strong> \u0130ade talebinizi sipari\u015f numaras\u0131 ve \u00fcr\u00fcn\u00fcn foto\u011fraflar\u0131yla birlikte ileti\u015fim formumuz \u00fczerinden veya destek e-posta adresimize iletiniz.<\/li>\n\n\n\n
          2. \u00d6n \u0130nceleme:<\/strong> Talebiniz uzman ekibimiz taraf\u0131ndan 24 saat i\u00e7erisinde incelenir ve taraf\u0131n\u0131za iade kargo kodu sa\u011flan\u0131r.<\/li>\n\n\n\n
          3. Kalite Kontrol ve \u0130ade Onay\u0131:<\/strong> \u00dcr\u00fcn tesisimize ula\u015ft\u0131\u011f\u0131nda g\u0131da m\u00fchendislerimiz taraf\u0131ndan incelenir. \u0130adenin kabul edilmesi halinde s\u00fcre\u00e7 onaylan\u0131r.<\/li>\n\n\n\n
          4. Geri \u00d6deme:<\/strong> \u0130ade onayland\u0131\u011f\u0131nda, sipari\u015f tutar\u0131n\u0131z \u00f6deme yapt\u0131\u011f\u0131n\u0131z y\u00f6nteme sad\u0131k kal\u0131narak (Kredi kart\u0131 ise ayn\u0131 karta, Havale ise ayn\u0131 hesaba) 3 ila 7 i\u015f g\u00fcn\u00fc i\u00e7erisinde iade edilir. Bankalar\u0131n iadeyi hesaplar\u0131n\u0131za yans\u0131tma s\u00fcresi bankan\u0131za ba\u011fl\u0131 olarak de\u011fi\u015fiklik g\u00f6sterebilir.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29184","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/pages\/29184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/comments?post=29184"}],"version-history":[{"count":1,"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/pages\/29184\/revisions"}],"predecessor-version":[{"id":29189,"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/pages\/29184\/revisions\/29189"}],"wp:attachment":[{"href":"https:\/\/toptanasmayapragi.com\/en\/wp-json\/wp\/v2\/media?parent=29184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}